Resources, thoughts, and opinions from sales and customer service expert Matt Dixon.

That RANDOM Agency 9/21/23 That RANDOM Agency 9/21/23

5 Base-level Skills Every Salesperson Should Have

In the evolving world of B2B sales, success is often a game of inches, with wins against competitors by the smallest of margins. Customers are overloaded with choices and information and decisions are stalling out at alarming rates, with more than half of deals being lost to no decision. Today's sales professionals must possess a repertoire of fundamental skills to stand out against competitors and win more often. With that in mind, here are 5 base-level skills every salesperson should master.

That RANDOM Agency 7/27/23 That RANDOM Agency 7/27/23

From Challenger to JOLT: Reflections on Sales and Service 12 Years Later

12 years on from The Challenger Sale, sales and customer service expert Matt Dixon examines how customer service expectations, the market place, and the sales approach has changed.