Transforming Sales, Service and Customer experience on a Global Scale
Matt Dixon is one of the world’s leading experts on sales, service and customer experience.
Matt Dixon is the Chief Product and Research Officer for the Austin-based AI venture, Tethr. An accomplished business researcher and writer, Matt is known for his frame-breaking and provocative work in the areas of sales, customer service and customer experience. He is the author of three Amazon and Wall Street Journal best-selling books: “The Challenger Sale”, “The Effortless Experience” and “The Challenger Customer”—and is a frequent contributor to Harvard Business Review with more than 20 print and online articles to his credit.
Speaking
He is a sought-after speaker and advisor to corporate leadership teams around the world on topics ranging from sales effectiveness to customer service and customer experience.
Best-Selling Books
Author of three Amazon and Wall Street Journal best-sellers which have been translated into more than a dozen languages and have sold more than half a million copies worldwide.
Articles
Stop Trying to Delight Your Customers
January 2012
The End of Solution Sales
July 2012
Dismantling the Sales Machine
November 2013
Kick-Ass Customer Service
January 2017