Books & More
Matt is the author of three best-selling business books, including The Challenger Sale and The Effortless Experience and is a frequent contributor to Harvard Business Review.
Books
The Challenger Sale:
Taking Control of the
Customer Conversation
The Challenger Sale is widely recognized as the book that started the Insight Selling movement.
The Effortless Experience:
Conquering the New Battleground
for Customer Loyalty
The Effortless Experience is the book that introduced the concepts of “low-effort” service and the Customer Effort Score to the world.
The Challenger Customer:
Selling to the Hidden Influencer
Who Can Multiply Your Results
The Challenger Customer is the rousing and provocative sequel to the international bestseller, The Challenger Sale.
Articles
Matt is a frequent contributor to Harvard Business Review with more than 20 print and online articles to date, including “Kick-Ass Customer Service” (January–February 2017), “Dismantling the Sales Machine” (November 2013), “The End of Solution Sales” (July–August 2012) and “Stop Trying to Delight Your Customers” (July–August 2010).
Videos
Interviews & Podcasts
